Miss Anja Novais

Qualifications:

BA (Hons), MA

Position:

Enquiries Support Librarian

Department:

Library Services - Learning Services

About me

I support library users with general enquiries at all of our service points as well as supervising and line managing this provision. I also coordinate training and development for new and existing library customer service staff. I am based at Frenchay library but am happy to travel to any campus where needed.

Area of expertise

Customer service operations and library-related enquiries; Supporting disabled customers, creating accessible content; Academic skills support such as referencing, searching for information and critical analysis; Staff training and development.

Publications

Publications loading...